Last updated: 24 September 2026
Good Mood Curacao BV
Kaya Flamboyan 11, Willemstad, Curaçao
Chamber of Commerce / registration number: 173371 (0)
Email: info@goodmoodcuracao.com
Telephone: +31 6 55873812
Website: https://www.goodmoodcuracao.com
About Good Mood Curaçao
Good Mood Curacao BV, trading as Good Mood Curaçao and Good Mood (“Good Mood”, “we”, “us” or “our”), respects your privacy. This Privacy & Cookie Policy explains how information may be collected, used and shared when you visit our website, contact us, communicate with us through channels such as WhatsApp, or make a booking for one of our private catamaran experiences in Curaçao.
By using this website, you acknowledge the practices described in this policy. Where consent is required for analytics, marketing or similar technologies, those technologies are used only according to the choices you make through our cookie settings or other applicable consent mechanisms.
Good Mood Curaçao provides private catamaran charter experiences in Curaçao. Our website is intended to provide information about our experiences, allow guests to check availability, contact us and proceed to our booking platform. Where personal information is processed by Good Mood, we aim to handle it responsibly and in accordance with applicable privacy legislation.
Information We Collect
Depending on how you use our website, communication channels and services, information may include:
• your name;
• email address;
• telephone or WhatsApp number;
• profile or display name where available through a communication service;
• the contents of messages and other information you voluntarily provide when contacting us;
• booking and travel information;
• requested experience and preferred date;
• number of guests and, where relevant, information about the composition of the group;
• special wishes or other information relevant to a charter enquiry;
• technical information such as device type, browser, approximate location, website interactions and referring source;
• advertising and analytics information where you have provided the required consent.
We do not intentionally collect more personal information than reasonably necessary for the relevant purpose.
How We Use Your Information
We may use information to:
• answer enquiries and provide customer service;
• provide information about Good Mood experiences and help guests select an appropriate experience;
• qualify and follow up booking enquiries;
• process and manage bookings;
• communicate before and after a charter;
• prepare tailor-made proposals where requested;
• facilitate the booking process and, where appropriate, escalate a conversation to a member of the Good Mood team;
• improve our website, communications and booking experience;
• understand website usage and performance;
• measure advertising effectiveness where permitted;
• prevent misuse or fraud;
• comply with legal, tax, accounting, administrative or regulatory obligations.
Enquiry Form Processing
Information submitted through our website enquiry form may be transmitted to Good Mood through our email or connected customer-service systems so that we can respond to your enquiry and, where applicable, prepare a tailor-made proposal.
WhatsApp Customer Service and AI-Assisted Responses
When you contact Good Mood Curaçao through WhatsApp, we may process your WhatsApp phone number, profile or display name where available, the contents of your messages, information you voluntarily provide during the conversation, and information relating to your charter enquiry, such as your preferred date, number of guests, requested experience and special wishes.
Good Mood may use AI-assisted and automated systems to help process and respond to WhatsApp enquiries. Automated systems may generate or assist with customer-service replies, and customers may also be assisted by a human member of the Good Mood team. Important matters requiring human judgement, including special exceptions, complaints, discounts, payment issues or unusual booking arrangements, may be escalated for human review.
AI-assisted customer service is intended to support enquiries and communication. It does not by itself confirm live availability, create a binding booking, approve a discount or make another commitment unless the relevant information has been confirmed through the applicable booking or human approval process.
Booking Information
Online availability, reservations and payments may be handled through our booking technology provider, Bókun. When you proceed from the Good Mood website to a Bókun booking flow, information required to complete the booking may be processed by Bókun and relevant payment service providers. Their processing of personal information is also subject to their own privacy policies and terms.
Good Mood may receive booking information necessary to administer your charter, communicate with you and provide the booked service.
Website Analytics
We use Google Analytics 4 (GA4) to understand how visitors use our website. Analytics may help us understand information such as:
• pages visited;
• experiences viewed;
• website navigation;
• traffic sources;
• interactions with booking buttons;
• completed conversions where technically available.
Analytics storage is disabled by default until consent is provided where our consent settings require this. Google Tag Manager may be used to manage analytics and measurement technologies on the website.
Advertising & Marketing
We may use advertising and measurement platforms including Google Ads and Meta, which includes Facebook and Instagram. Subject to your consent choices and applicable law, these technologies may help us measure whether advertising results in enquiries or bookings, understand campaign performance, create advertising audiences, show more relevant advertising and measure advertising return on investment.
Marketing-related storage and technologies are disabled by default where consent is required and are activated according to your cookie preferences. We may use technologies including the Meta Pixel, Google advertising tags and, where implemented, server-side conversion measurement such as Meta Conversions API or Google enhanced conversion measurement.
If we implement additional advertising or measurement services in the future, including OpenAI or ChatGPT advertising or measurement services, they will be used only where appropriate and subject to the applicable consent and privacy requirements.
Email Marketing and Customer Relationship Management
Where implemented, Good Mood may use MailBlue / ActiveCampaign or a similar customer relationship management and email-marketing service to manage contact information, enquiries, follow-up communications, marketing preferences and automated email flows. Marketing communications are sent only where we have an appropriate legal basis, and you can unsubscribe from marketing emails using the method provided in those communications.
Legal Bases, Service Providers and Other Recipients
Depending on the circumstances and the law applicable to the processing, Good Mood may process personal information on one or more of the following legal bases:
• to take steps at your request before entering into a booking or contract, or to perform a booking or contract with you;
• your consent, where consent is required;
• our legitimate interests in operating our business, responding to enquiries, providing customer service, improving our services, protecting our systems and measuring business performance, provided those interests are not overridden by your rights and interests;
• compliance with legal, tax, accounting, regulatory or other obligations.
Good Mood uses third-party technology and service providers where reasonably necessary to operate the website, communications, booking processes, analytics, advertising and customer service. Relevant providers may include:
• Framer - website hosting and website functionality;
• Bókun - availability, reservations and booking functionality;
• payment service providers used within the booking process;
• Google, including Google Tag Manager, Google Analytics and Google Ads - tag management, analytics, advertising and conversion measurement;
• Meta Platforms, including Facebook, Instagram and WhatsApp - advertising, conversion measurement and WhatsApp Business messaging and communication with customers;
• n8n - automation and workflow services used to route and process customer-service messages between connected services;
• OpenAI - AI-assisted processing and generation of customer-service responses and, where separately implemented, other disclosed AI or measurement functionality;
• MailBlue / ActiveCampaign - where implemented, customer relationship management, email communication and marketing automation.
Depending on the particular service, legal framework and processing activity, these organisations may act as processors, independent controllers or other recipients of personal information. They may process information according to their own privacy terms and may operate from countries outside Curaçao or the European Economic Area. Where required, Good Mood seeks to use providers and arrangements that support appropriate protection of personal information.
Cookies and Consent
Cookies and similar technologies can be used for different purposes. We group them into the following categories:
• Necessary - required for essential website functionality and security. These technologies may operate without optional consent where legally permitted;
• Preferences - used to remember choices or settings that improve the website experience;
• Analytics - used to understand how visitors interact with the website and to improve performance;
• Marketing - used to measure advertising, attribution and, where applicable, provide more relevant advertising.
Our current default consent configuration is:
• Necessary: Granted
• Preferences: Denied
• Analytics: Denied
• Marketing: Denied
Visitors can accept or reject optional technologies through the Cookie Settings banner. You can change your preferences later by reopening Cookie Settings on the website.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, responding to enquiries, maintaining appropriate business records and complying with legal, tax, accounting or regulatory obligations. Different categories of information may therefore have different retention periods.
International Data Transfers
Some technology and service providers used by Good Mood operate internationally. As a result, information may be processed or stored outside Curaçao, outside your country of residence or outside the European Economic Area. Where required by applicable law, appropriate safeguards should be used by the relevant provider or otherwise put in place for international transfers of personal information.
Your Privacy Rights
Depending on the privacy legislation applicable to you, you may have rights relating to your personal information, which can include the right to:
• request access to personal information;
• request correction of inaccurate information;
• request deletion where legally applicable;
• object to or restrict certain processing;
• withdraw consent for consent-based processing;
• request information about how your data is used.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn. You can also change optional cookie consent through the Cookie Settings available on this website.
Where applicable, you may also have the right to lodge a complaint with the Curaçao Data Protection Board / College bescherming persoonsgegevens Curaçao (CBP Curaçao) or, where European Union or European Economic Area privacy law applies to you, with the competent supervisory authority in the relevant EU/EEA jurisdiction.
Security
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no internet-based system can guarantee absolute security.
Changes to This Policy
We may update this Privacy & Cookie Policy when our website, services, technologies, service providers or legal requirements change. The latest version will be made available through our website or the location to which the website links. The date at the top of the policy indicates when it was last updated.
Contact
If you have questions about this Privacy & Cookie Policy, wish to exercise a privacy right, or have questions about personal information processed by Good Mood Curaçao, please contact:
Good Mood Curacao BV
Kaya Flamboyan 11
Willemstad, Curaçao
Chamber of Commerce / registration number: 173371 (0)
Email: info@goodmoodcuracao.com
Telephone: +31 6 55873812
Website: https://www.goodmoodcuracao.com
